SHIPPING & RETURNS
SHIPPING POLICY
We process and ship orders as quickly as possible after payment confirmation. Delivery times may vary depending on the customer's location and the shipping method selected at the time of purchase. After shipment, customers will receive tracking information, when available, to monitor the delivery status. While we make every effort to meet estimated delivery times, occasional delays may occur due to factors beyond our control, such as weather conditions, carriers, or customs procedures. If you have any questions about the shipping of your order, please contact our customer service team.
RETURN & EXCHANGE POLICY
Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order. Products must be returned in their original condition, unused, undamaged, and in their original packaging. For hygiene and safety reasons, beauty products that have been opened, used, or tampered with cannot be returned or exchanged, except in cases of defects or shipping errors. After receiving and inspecting the returned item, the refund or exchange will be processed according to our policy. If you have any questions, please contact our customer service team.